IBM Thailand has launched its latest cloud-based offerings called LotusLive that brings web-based email, instant messaging, meetings, collaboration, social networking and project management to users over the Internet while keeping the best of enterprise grade security and privacy.
Jadesada Kraisingkorn, country manager IBM Software Group in Thailand,explained that IBM is playing at many levels in the cloud, from the actual hardware infrastructure, its CloudBurst management with flexible allocation and the top layer of solutions which is Lotus Live.
Unlike pure software-as-a-service vendors, IBM Lotus can deliver traditional on-premise,appliance (hardware preloaded with software) or cloud services.
Lotus Live delivers solutions in three key areas. The first group is messaging (email and instant messaging, called SameTime) and content management;second is communication and social networking, the art of linking people to people within a big organisation not just through work flow; and third is integration with corporate applications.
IBM stresses that while Lotus Live is not the first cloud email service, it is an enterprise-grade cloud email service with a strong focus on ownership of data,security and integration with the rest of the organisation.
Lotus Live Engage allows users to log in for meetings over the Internet where they can share screens and dashboards.Engage is a development of IBM's internal BlueHouse which was once showcased as a Facebook for the enterprise.
One of its strengths is the concept of guests. It is possible to give access to certain pages to outsiders without having to pay if they work on the project where they can share in collaboration and activities related to the project. Engage is integrated into work flow with meeting details kept along with transcripts and to-do lists on what was agreed from the meeting.
Then there is Lotus Live Events which is more one-way and focused on training and seminars.
The modules are built around Lotus Live Notes/iNotes which has email and calendaring and is integrate with all the other modules.
The big difference compared to other web-based office solutions is that Lotus Live has the concept of roles. In a typical organisation, the secretary of the boss will have her boss's password, which is very dangerous. In Lotus Live it is possible to delegate to the secretary such that she can read and create only but cannot delete, and any email sent out will be tagged sent on behalf of.
Unlike the paid-for competition, Lotus Live does not do data mining on user data and one of the spokespersons urged anyone using a certain free for up to 25 user competitor (clearly Google Apps)to check their fine print.
In January, IBM announced a partnership with salesforce.com that will turn Lotus Live activities into Salesforce opportunities where the progress of a sales lead can me monitored from Lotus Live's dashboards. Other partnerships exist with Skype for click to call and LinkedIn where files can be shared with people on linked in easily.
IBM Thailand is aiming the package at SMEs, selling it through partners and offering them IBM technology at an affordable price.
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